Set out below are the terms on which Prime Aesthetics provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.
We accept payment in the form of cash UK Sterling, debit card and all major credit cards. At present we regret we are unable to accept Amex.
Please note that we do not offer refunds on any treatments received or products used. However, if you change your mind about a purchased treatment within 14 days and no sessions have been redeemed, we are happy to exchange it for another treatment or product or offer you a credit note. If for any medical reason you are advised not to continue with your course of treatments, please obtain a medical record report from your doctor. The unredeemed sessions will be refunded proportionally.
A session will be redeemed or a charge will be applicable for candidates who do not provide 24 hours’ notice. Depending on whether you are on a course of treatments or purchasing a single session:
- If you give 24 hours’ notice no penalty will be incurred
- If you cancel less than 24 hours for your booked appointment, then you will lose that session from your package, or 50% of the treatment will be charged.
- If you do NOT SHOW for your appointment, a single treatment will be removed from your package or full payment of the treatment will be required.
Please notify us before booking your treatments if you have high blood pressure, special physical concerns, diabetes, or are you are pregnant.
While we will make every effort to meet your request, we cannot guarantee a specific practitioner. All practitioners are trained in all undertaken treatments and protocols to ensure your comfort and treatment efficacy at all times.
Please be advised make-up, deodorant, perfume, and oil-based products must be removed prior to treatments. Practitioners will cleanse the area, however we cannot be help responsible for all of the above products that may lay dormant in the skin pores and can cause an adverse reaction.
Prime Aesthetics will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that he/she provide us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Prime Aesthetics regarding the care of a treated area.
We aim to provide the best possible service and care to you when delivering a consultation or treatment.
In the event that you are unhappy with any aspect of the service provided, you should speak to the appropriate clinic manager or their designated deputy as soon as possible.